Presto Labels Answers Your Frequently Asked Questions
How quickly can I get my labels?
We typically ship labels within 5-7 business days after proof approval. The first time we run your labels, it tends to take a day or two longer (due to the upfront steps of art approval) before scheduling your job. Orders that require uncommon stocks, special finishing requirements, multiple SKU’s, multiple shipping locations, and kit packaging may require longer lead times. Rush orders are sometimes accepted for an additional fee. If you have a rush order, please contact your customer service representative for scheduling information.
I want certain colors. Can you match colors I request?
Our 4-color process digital press achieves various tones and shading by overlaying the four basic shades of transparent ink (magenta, cyan, yellow and black). If you must match a color, send us a sample of the color you want to match or provide us with the PMS color. Pantone colors must be converted to CMYK. Request a press proof (at an additional charge), to see the color before your labels are printed. A press proof allows you to see exactly what your labels will look like printed on our equipment.
What material is best for my application?
Choose your label material based on the environment in which your label will be exposed, and the aesthetic look and feel you are trying to achieve. Call 1-800-201-7120 to talk with one of our knowledgeable customer service representatives, and we will help you select the right material for your application.
Do you do anything other than labels (packaging etc.)?
Presto Labels specializes in digital labels and tags; we manufacture pressure-sensitive labels and non-pressure-sensitive tags (no adhesive). We also produce shrink sleeves and flexible packaging.
What does “variable printing” mean?
Variable printing is a form of digital printing in which elements (such as sequential numbers or barcodes) are changed from one label to the next, making each label unique. Presto Labels offers black variable print to accommodate your needs. Simply provide us with your variable information from a database or Excel file.
Will you design artwork for me?
Presto Labels has a talented design team. Our artists prepare artwork for the press and make small adjustments to existing art as needed. If you need us to design and build artwork for you, please discuss the project with your customer service representative. We are happy to help.
Where are the labels manufactured?
Presto Labels has three manufacturing facilities located in Tipp City, Ohio; Franklin, Wisconsin; and Phoenix, Arizona. We usually produce the labels in the facility closest to your location—but be assured that all of our labels are printed and converted in the U.S.A.
I want to use pictures copied from a website on my label. The picture looks great on the website, why don’t they look good when printed on my label?
You are right about the photos looking great on the computer screen. The computer screen’s phosphor lends brightness to the image’s color, making it visually appealing. The color on your computer screen is created by light shining through Red, Green, and Blue (RGB) phosphors that cannot be exactly reproduced with digitally printing Cyan, Magenta, Yellow and Black (CMYK) inks. Even more importantly, the digital photo has been optimized for fast loading on the web page by reducing the file size through file compression. This means that the original high-resolution photograph had pixels permanently removed to make the file smaller. The smaller file might look good online (72 dots per inch), but when the image is printed (300 dots per inch or higher), it will look pixelated. For more information about raster graphics, please refer to our IMAGES video.
Is your ink durable? Will the ink scratch off, be disrupted by moisture or a harsh environment?
After printing, our durable UV inks are cured. UV inks are resistant to the harshest chemicals, moisture, rubbing, and UV rays without adding varnishes or overlaminates. Digital UV inks, paired with durable material, are the most durable labels in today’s market.
If you print my labels, will they match my previous suppliers’ quality and color?
We print using 4-color process, UV inkjet technology. If your previous supplier uses this type of printing method, your labels should have a very similar look. If your previous supplier uses any other type of printing method, there may be slight differences. If you want to match a previous job, we request that you supply us with a printed label for matching purposes. If we feel the print quality would be too different from the supplied label sample, we will contact you.